Terms & Conditions

Terms and Conditions

Last updated: 1st Dec 2024

These Terms and Conditions ("Terms") govern the use of the LUXE TRADER website and the purchase of goods from LUXE TRADER ("we," "us," or "our"). By accessing and using our website or making a purchase, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or make any purchases.

1. General Information LUXE TRADER is a company registered in the United Kingdom. We offer surplus stock for sale through our online platform. All items listed for sale are brand new, unless otherwise stated.

2. Products and Availability We strive to ensure that all product listings on our website are accurate and up-to-date. However, the availability of products is subject to change without notice. In the event a product becomes unavailable after an order has been placed, we will notify you promptly and offer a suitable alternative or a full refund.

3. Pricing Prices for products are clearly displayed on our website and are in GBP (£), inclusive of VAT (where applicable). While we take care to ensure that pricing information is accurate, errors may occur. In the event of an error in pricing, we will notify you before processing your order. You will have the option to proceed with the corrected price or cancel the order for a full refund.

4. Ordering and Payment When you place an order on our website, you are making an offer to purchase goods subject to these Terms. We will send you an order confirmation via email. Please note that this confirmation does not constitute acceptance of your order. Acceptance occurs when we dispatch the goods to you.

Payment for goods is processed via our secure payment gateway at the time of purchase. We accept various payment methods, including credit/debit cards and other secure online payment methods.

5. Shipping and Delivery We aim to dispatch orders as quickly as possible, typically within 5 working days, subject to stock availability. Delivery times vary depending on your location, and we will provide an estimated delivery date at the time of checkout.

We are not responsible for any delays caused by the postal service, courier companies, or any other external factors beyond our control.

6. Returns and Cancellations Under UK law, you are entitled to a 14-day cooling-off period in which you can cancel your order and receive a full refund, provided the goods are returned in an unused, unopened condition.

To initiate a return, please contact us at [contact information] within 14 days of receiving your goods. You are responsible for returning the items at your own cost, and we recommend using a secure, trackable method to ensure the safe return of the goods. Please note that the item(s) must be in their original condition and packaging, with all tags and labels intact.

We reserve the right to refuse refunds if the goods have been used or damaged after delivery.

7. Faulty or Damaged Goods In the event that an item you receive is faulty or damaged, please notify us as soon as possible, within 30 days of receipt. We will offer a replacement or a full refund, depending on your preference, and cover the cost of return postage for faulty items. You will not be required to return faulty goods if we agree to refund you in full.

8. Limitation of Liability We make every effort to ensure that the products sold through our website are of the highest quality. However, to the fullest extent permitted by law, we exclude any liability for any indirect, special, or consequential loss or damage arising from the use of our website or the purchase of our products, except in cases of personal injury or death resulting from our negligence.

9. Intellectual Property All content on the LUXE TRADER website, including text, images, logos, and design, is the property of LUXE TRADER and is protected by copyright and intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.

10. Privacy and Data Protection We are committed to protecting your privacy and personal data. Please refer to our Privacy Policy for information on how we collect, store, and use your personal data when you visit our website and make a purchase.

11. Governing Law These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to Terms and Conditions We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page, and the revised Terms will become effective immediately upon posting. By continuing to use our website or making purchases after such changes, you agree to be bound by the updated Terms.

13. Contact Us If you have any questions or concerns regarding these Terms and Conditions, please