Shipping Policy

Last Updated: 1st Dec 2024

At LUXE TRADER, we are committed to providing a seamless and reliable shopping experience for our customers. This Shipping Policy outlines how we handle the delivery of your orders, including the use of third-party couriers and direct shipping from our suppliers. By placing an order on our website, you agree to the terms and conditions outlined in this policy.

1. Order Processing

All orders placed through our website are processed and dispatched as quickly as possible, subject to stock availability. Orders placed during the weekend or public holidays will be processed the next business day.

Once your order has been processed, you will receive an email notification confirming your order and, where applicable, a tracking number. Please note that we may use third-party couriers or suppliers for order fulfillment, depending on the product.

2. Shipping Methods and Third-Party Fulfillment

We dispatch goods via trusted third-party couriers, which are selected based on the size, weight, and destination of your order. For certain products, stock may be shipped directly from a third-party supplier or manufacturer. In these cases, we do not handle the stock personally, and the item will be sent directly to you from the supplier.

Depending on your order, we may use different couriers for different items in the same order. Once dispatched, you will receive tracking details for each item, if available, so you can track the progress of your order.

3. Delivery Times

Estimated delivery times for UK orders are as follows:

Mainland UK: 3-5 working days from dispatch
Highland and Offshore UK: 3-10 working days from dispatch
Northern Ireland: 3-10 working days from dispatch

Please note that delivery times may vary depending on the courier and external factors, such as delays caused by weather, strikes, or other unforeseen circumstances.

We aim to dispatch your order within 5 working days after confirmation, but third-party suppliers or couriers may occasionally cause delays. In such cases, we will keep you updated as best as possible.

4. Shipping Costs

Shipping costs are calculated based on the size, weight, and delivery destination of your order. You will be able to view the shipping charges at checkout before confirming your purchase. If you place an order for multiple items, we may ship the items separately, and the shipping charge will reflect the total cost for each parcel.

5. International Shipping

At this time, we only offer shipping to addresses within the United Kingdom. We do not ship internationally.

6. Delivery Issues

While we work with trusted couriers and suppliers, occasionally issues can arise with deliveries. If you experience any of the following issues with your delivery, please contact us at [Contact Email] as soon as possible, and we will assist you:

Delayed Delivery: If your order has not arrived within the estimated delivery time, please reach out to us, and we will work with the courier to track and resolve the issue.
Missing Items: If any items are missing from your order, please notify us within 14 days of delivery, and we will assist you in locating or reshipping the missing item(s).
Damaged Items: If your order arrives damaged, please contact us immediately within 30 days of receiving the goods. We may request photographs of the damaged item(s) and packaging to help us process a replacement or refund.

7. Incorrect or Incomplete Addresses

It is your responsibility to ensure that the shipping address provided during checkout is correct and complete. If a parcel is returned to us due to an incorrect or incomplete address, we will contact you to arrange a re-shipment. Additional shipping charges may apply for reshipping the order.

8. Lost or Undelivered Parcels

If your parcel is lost or undelivered, please contact us within 14 days of the estimated delivery date. We will work with the courier to investigate the issue and resolve it. If the parcel cannot be located or delivered, we will offer a full refund or replacement, depending on the circumstances.

9. Returns

We accept returns in accordance with the Consumer Contracts Regulations 2013 and the UK Consumer Rights Act 2015. If you are not satisfied with your purchase, you may return the items within 14 days of receiving your order, provided the items are in their original, unused, and unopened condition.

Return Process: To initiate a return, please contact us at [Contact Email] or [Contact Phone] to receive return instructions.
Return Shipping Costs: Unless the item is faulty or damaged, you are responsible for the cost of returning goods. We recommend using a secure, trackable return service to ensure the safe return of your items.

Once we receive your returned item(s), we will process your refund within 7 working days. Please note that we can only refund the cost of the goods; shipping costs are non-refundable unless the goods were faulty or damaged.

For more information on returns, please refer to our [Returns Policy].

10. Changes to Shipping Policy

We reserve the right to update or amend this Shipping Policy at any time. Any changes will be posted on this page, and the updated policy will become effective immediately upon posting. Please review this policy periodically to stay informed of any updates.

11. Contact Us

If you have any questions or concerns regarding our shipping policy, or if you need assistance with your order, please contact us using the details below:

LUXE TRADER
info@luxetrader.co.uk