Refund Policy

Refund Policy

Last Updated: 1st Dec 2024

At LUXE TRADER, we aim to ensure complete satisfaction with your purchase. If, for any reason, you are not entirely happy with your order, this Refund Policy outlines your rights and how to request a refund.

By placing an order with us, you agree to the terms and conditions of this Refund Policy.

1. Legal Right to Cancel

Under the UK Consumer Contracts Regulations and the UK Consumer Rights Act 2015, you have the legal right to cancel your order and return goods within 14 days of receiving them. This applies to all items purchased through our website, provided that the goods are in their original, unused condition.

2. Eligibility for a Refund

To be eligible for a refund, the following conditions must be met:

• The goods must be returned within 14 days from the date you received your order.

• The items must be in their original, unused, and resellable condition, including any original packaging, tags, or labels.

• If the items have been used or damaged after delivery, they may not be eligible for a refund or may incur a partial refund, depending on the condition of the returned goods.

3. Return Process

To initiate a return and request a refund, please follow these steps:

1. Contact Us: To begin the return process, please contact us at info@luxetrader.co.uk within 14 days of receiving your order. You will need to provide your order number, the item(s) you wish to return, and the reason for the return.

2. Return Instructions: After contacting us, we will provide you with return instructions. Please follow these instructions carefully to ensure the return is processed efficiently.

3. Return Shipping: Unless the item is faulty, damaged, or incorrect, you are responsible for the cost of returning the goods to us. We recommend using a secure, trackable return service, as we cannot be held responsible for items that are lost or damaged in transit.

4. Inspection and Refund: Once the returned item(s) are received, we will inspect the condition of the goods. If the returned items meet the above criteria (original, unused, and undamaged), we will process your refund within 7 working days.

4. Refund Processing

• Full Refund: If your return is accepted, you will receive a full refund for the cost of the goods. Shipping fees are non-refundable unless the item is faulty or incorrect.

• Partial Refund: If the returned goods are found to be damaged, used, or missing parts (other than those that were defective when delivered), we may offer a partial refund, reflecting the reduced value of the goods.

Refunds will be issued to the original payment method used for the purchase, unless otherwise agreed upon.

5. Faulty or Damaged Items

If your item is faulty, damaged, or incorrect when you receive it, please contact us as soon as possible, within 30 days of receiving your order. We will offer a full refund or replacement, depending on your preference, and we will cover the return shipping costs for faulty or damaged items.

Please provide photographic evidence of any damage or defects, if possible, to help us expedite the process.

6. Items Shipped Directly from Third-Party Suppliers

Some items may be shipped directly from our third-party suppliers, and we do not handle the stock ourselves. In these cases, the return process is the same as outlined above. However, please note that the return address and instructions may differ, and we will provide you with the relevant details when you contact us for a return.

7. Non-Refundable Items

Certain items may not be eligible for a refund, including but not limited to:

• Goods that are sealed for health and safety reasons (e.g., hygiene products) and have been unsealed after delivery.

• Items that have been used, altered, or damaged by the customer.

• Perishable goods (if applicable).

8. Return Deadline

You must return the goods within 14 days from the day you notify us of your decision to cancel the order or request a return. After this 14-day period, we may not be able to process your return.

9. Changes to Refund Policy

We reserve the right to update or amend this Refund Policy at any time. Any changes will be posted on this page, and the updated policy will become effective immediately upon posting. We encourage you to review this policy periodically for any updates.

10. Contact Us

If you have any questions, concerns, or require assistance with your return or refund request, please contact us:

LUXE TRADER
info@luxetrader.co.uk