Privacy Policy

Last Updated: 1st Dec 2024

LUXE TRADER ("we," "us," "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, make purchases, and interact with our services. We are fully committed to complying with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

Please read this Privacy Policy carefully to understand how we handle your personal data.

1. Information We Collect

We collect different types of information when you interact with our website and make purchases:

Personal Information: When you place an order or sign up for our services, we may collect personal details such as your name, email address, shipping and billing address, phone number, and payment information.
Technical Information: We collect technical data about how you interact with our website, including your IP address, browser type, device type, operating system, referring URLs, and information about your visit (such as page views and time spent on the site).
Cookies and Tracking: We use cookies and similar tracking technologies to enhance your experience on our website. These tools collect information such as your browsing preferences, which helps us provide a more personalised service.

2. How We Use Your Information

We use your personal data for the following purposes:

Order Processing and Fulfilment: To process and deliver your orders, communicate order status, and handle returns or exchanges.
Customer Service: To respond to inquiries, provide assistance, and resolve any issues or concerns.
Payment Processing: To process payments for goods purchased through our website.
Marketing and Communication: If you opt-in, we may send you marketing emails with updates, promotions, and offers related to our products and services. You can unsubscribe at any time.
Improving Our Website: We use analytics data to understand how users interact with our website, allowing us to improve site functionality, content, and user experience.
Legal Compliance: To comply with our legal obligations, resolve disputes, and enforce our agreements.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contractual Necessity: We need to process your data to fulfill our contract with you, such as processing your orders, delivering goods, and handling returns.
Legitimate Interests: We may process your data for legitimate business interests, such as improving our website, providing customer support, and sending marketing communications (where you have given consent or where we have a legitimate interest in contacting you).
Consent: In cases where we process your data based on consent (e.g., marketing communications), you can withdraw your consent at any time by following the unsubscribe instructions in our communications or contacting us directly.

4. Sharing Your Information

We may share your personal data with third parties in the following circumstances:

Service Providers: We may share your data with third-party service providers who assist us in processing payments, delivering orders, and providing customer support.
Legal Compliance: We may disclose your information to comply with legal obligations, protect our rights, prevent fraud, or respond to lawful requests from public authorities.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will notify you before any such transfer.

We do not sell or rent your personal data to third parties.

5. Security of Your Information

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure servers, and access controls.

However, please note that no method of data transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

6. Your Rights Under the GDPR

As a data subject, you have the following rights under the GDPR:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request the correction of any inaccurate or incomplete personal data.
Right to Erasure: You can request the deletion of your personal data, subject to certain legal exceptions.
Right to Restriction of Processing: You can request the restriction of the processing of your personal data under certain conditions.
Right to Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format, and transmit it to another data controller.
Right to Object: You can object to the processing of your personal data in certain situations, including processing for direct marketing purposes.

To exercise any of these rights, please contact us using the details in section 10 below. We will respond to your request as required by applicable data protection law.

7. Retention of Your Information

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website and to analyse how users interact with our site. These cookies may collect information such as your browsing habits, preferences, and IP address.

For detailed information about the cookies we use and how you can manage or disable them, please refer to our [Cookie Policy].

9. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies only to our website, and we are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, or if you wish to exercise any of your rights, please contact us:

LUXE TRADER
Email: info@luxetrader.co.uk

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data.